Covid-19: Our reaction plan Read more

Covid-19: Our reaction plan

March 17, 2020

In response to the Government’s statement yesterday we are escalating our plan to help ensure continuity of service as far as is possible.

We are open for business with a combination of home workers and protected employees. We have plans in place to continue to operate our systems and phone lines should we be forced to close the office entirely.

Existing Customers

We have brought forward renewals as far as rating models will allow.  For business that requires an annual review the account handlers are able to video conference; conference call and email to avoid external meetings.  We are pressing insurers for terms as early as possible to ensure that renewals can be secured in a timely and accurate manner.   We have stopped all internal meetings with representatives and suppliers for the time being.  If you have any queries or concerns please contact your account handler or email info@keeninsurance.co.uk

The lines of communication with insurers have been tested and we are staying in close contact with all providers on a daily basis.

Our team of financial advisers are already working from home.  They have full access to the systems and are available to discuss the implications of the market falls on your investments and pensions.  We will continue to provide valuations and perform reviews in the usual manner albeit without face to face meetings for the time being.  The advisers may be contacted at info@keeninvestments.co.uk


Claims

Again we are open for business and available to assist with claims.  The emergency contact details for your insurers are in your policy documents and there is a comprehensive list on our website if needed.

All account handlers have claims training and we assist the claims team in times of high demand to ensure continuity.  The claims team can be contacted at claimsdept@keeninsurance.co.uk


New Business

We are still taking on new business.  For car, house and travel insurance telephone is best.  For commercial business you may phone but you can also email info@keeninsurance.co.uk Commercial enquiries are taking a little longer than usual to deal with as insurers are also working their respective action plans.  That said if you are able to let us have a target date and a target price we will do our very best to get the job done for you. The team is ready for your enquiry.

We will continue to work hard to ensure that we meet our service obligations to our customers whilst responsibly following Government advice during this crisis.  If you do have any queries please do not hesitate to contact us; we are here to help.