We offer a dedicated training programme, development opportunities and family atmosphere. Our staff are very important to us and we like to take care of them.



Insurance Claims Handler




This is a full time role within the firm (to be made permanent after a successful 3 month probationary period).  Providing the individual, the opportunity to progress to a fully experienced Claims Handler. To reach this level the applicant must also be prepared to study for the relevant insurance qualifications to obtain CERT CII status.  


In-house training will be provided for the daily tasks required to ensure the applicant can meet his/her duties and responsibilities and is able to carry them out in a confident and competent manner, whilst operating within the Financial Conduct Authority’s (FCA’s) guidelines together with the firm’s compliance and money laundering procedures. 

Previous experience in the insurance industry is not a necessary requirement. 


Main Duties & Responsibilities


  • Answering telephone and either dealing with request/query or redirecting calls as appropriate
  • Use the filing system to review files and deal with incoming mail
  • providing advice on making a claim and the processes involved
  • processing new insurance claims notifications
  • collecting accurate information and documents to proceed with a claim
  • guiding policyholders on how to proceed with the claim
  • monitoring the progress of a claim
  • identifying reasons why full payment may not be made
  • ensuring fair settlement of a valid claim
  • building relationships with loss adjusters
  • ensuring the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines
  • handling any complaints associated with a claim
  • Operate within the FCA guidelines
  • Operate within the firm’s compliance and money laundering procedures
  • Be able to prioritise effectively within time constraints


Skills Required:


  • Must be computer literate
  • A minimum of English Language and Maths GCSE grade C or above
  • Good telephone manner
  • Be able to work within a team environment
  • Good communication skills
  • Understanding of percentage calculations
  • Be prepared to study for CERT CII qualification




  • package to be negotiated dependent upon experience and qualifications



Please send your CV to